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Terms and conditions for patients

1. Services Provided

Our premier private GP practice offers a comprehensive range of medical services, including consultations, examinations,
prescriptions, referrals to specialists, and vaccinations

2. Fees and Payment

Fees for services rendered are detailed in our fee schedule, available upon request. Payment is due at the time of service and can be
made by credit/debit card. Patients. Missed appointments or cancellations made 24 hours or less may incur a cancellation fee of 
£25 to cover admin cost.

3. Membership Fees and Packages

We off membership packages for individuals, providing access to exclusive services and discounts on consultations. Membership fees 
detailed in our membership brochure, available upon request. Members enjoy priority scheduling and extended appointment 
times.

4. Appointment Scheduling

Appointments can be scheduled by phone or through our online booking system. Urgent or same-day appointments are available 
upon request, subject to availability.

5. Appointment Punctuality

Patients are required to arrive at the clinic 10-15 minutes prior to their scheduled appointment time.If the appointment runs over, the first 5 minutes are free of charge as a gesture of goodwill. Appointments shall overrun no longer than 15 minutes and will be charged accordingly.
Each consultation will be 20 minutes long. If a patient is unable to make it to their appointment, we will book another available slot.Walk-in appointments are available; however, patients may experience wait times.

6. Telemedicine and Virtual Appointment Policy


We offer telemedicine and virtual appointments with an encrypted link generated via our Electronic Medical Record System.
Patients are advised to come prepared for the appointment. Some medical examinations may be conducted over the phone or video 
call.If a doctor cannot come to a decision during the telemedicine appointment, patients may be requested to visit their local health 
centre or visit the clinic for further assessment.

7. Home Visit

Home visits are only carried out within 5 miles of the clinic. Patients requiring a home visit outside of this range should contact the 
receptionist to discuss arrangements.

8. Confidentiality


We are committed to protecting patient confidentiality in accordance with UK data protection laws. Patient medical records 
are stored securely and accessed only by authorised personnel. For further details please view our Privacy policy.

8. Confidentiality


We are committed to protecting patient confidentiality in accordance with UK data protection laws. Patient medical records 
are stored securely and accessed only by authorised personnel. For further details please view our Privacy policy.

9. Information Sharing

Patient information and medical notes can be shared with their NHS GP upon request with their consent

10. Medical Records

Patients have the right to access their medical records upon request. Requests for copies of medical records.
Patient notes are accessible through their patient portal.

11. Document Requirements 


For any assessment such as HGV, Taxi Driver, or any other medical, it is the patient’s responsibility to bring all relevant documents with 
them to the consultation.

12. Consent to Treatment


Patients must provide informed consent before receiving any medical treatment. This includes understanding the risks, benefits, 
and alternatives to the proposed treatment

13. Chaperone 


Patients undergoing intimate examinations have the right to request a chaperone. A chaperone, usually a trained member of our 
staff or a female member of the reception staff, will be present during the examination to provide support and reassurance. Patients
may also request a chaperone if they feel uncomfortable during any other medical appointment. Please see our chaperone policy for 
more details.

14. Latex Allergy Notification

Patients are kindly requested to inform us in advance, by calling the receptionist, if they have an allergy to latex. This will allow us to 
make necessary arrangements to ensure your safety and comfort during your visit.

15. Facility

Our facilities do not have wheelchair access. Patients requiring wheelchair access should notify us in advance by calling the 
reception so arrangements can be made.Pets are not allowed in our facility unless it is a guide dog.

16. Interpreter Services

Interpreter services can be arranged for patients upon request.

17. Emergency Care

In the event of a medical emergency patients should seek urgent medical attention though the appropriate emergency services such 
as 999 or 111.

18. Complaints and Grievances


Patients who wish to file a complaint or grievance are encouraged tocontact our office manager on complaints@premierprivategp.com. 
We take all complaints seriously and are committed to addressing them promptly and professionally. Please view our complaints policy 
for further information.

19. Professional Conduct


Patients are expected to conduct themselves in a respectful manner during appointments and adhere to appointment times. Any 
disruptive or abusive behaviour may result in termination of services.

20. Termination of Services


We reserve the right to terminate the doctor-patient relationship under certain circumstances, including non-payment of fees, 
repeated non-compliance with medical advice, or disruptive behaviour.

21. Updates and Amendments


We reserve the right to update or amend these Terms and Conditions as necessary. Patients will be notified of any changes in 
writing.
Premier private GP

Founded by Dr. Muddassar Ahmed, Premier Private GP is dedicated to bringing high-quality, innovative, and personalised medical treatments to all.

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