Privacy Policy

At Premier Private GP, we understand the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services.

Who we are

Premier Private GP is a trading name of Medics-UK Limited, a company registered in England and Wales (company number 10153964). Registered office: Walnut Tree House, Fir Drive, Blackwater, Camberley GU17 9BU.

Medics-UK Limited is the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO), registration number ZB368049.

How we use your medical records

This practice handles medical records in-line with laws on data protection and confidentiality
We share medical records with those who are involved in providing you with care and treatment.
In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You have the right to object to your medical records being shared with those who provide you with care.
You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

Information We Collect:

We may collect personal information from you when you interact with our practice, including but not limited to:

Demographic information such as age, gender, and occupation.
Contact information such as your name, address, email address, and phone number.
Medical history, including current health concerns, medications, and treatment plans.
Payment details for services rendered.

How We Use Your Information:

We use the information we collect for the following purposes:

Providing medical services and treatment tailored to your needs.
Managing appointments and communicating with you regardingyour healthcare.
Processing payments and billing for services rendered.
Internal record keeping and administrative purposes
Improving our services and tailoring them to better meet your needs
Complying with legal and regulatory requirements.

We collect basic user profile information from all website visitors. For registered patients, we gather additional information, including names,  addresses, phone numbers, and email addresses

Information Sharing:

We may share your personal information with third parties only in the following circumstances:

With your explicit consent.
To trusted service providers who assist us in operating our practice, such as IT service providers, billing companies, and medical laboratories.
When required by law or in response to valid legal requests, such as court orders or subpoenas.
In the event of a merger, acquisition, or sale of all or a portion of our practice, your information may be transferred as part of the transaction

How We Use Personally Identifiable Information:

We utilise Personally Identifiable Information to:

Personalise our website and services
Provide suitable healthcare options
Facilitate appointment scheduling and billing
Respond to inquiries from visitors and registered patients
Share relevant healthcare information or promotional content

Sharing of Information

We may share Personally Identifiable Information with registered patients seeking healthcare services. Additionally, we may share aggregated, non- personal data about website visitors and registered patients with affiliated organisations and third-party vendors. You have the option to opt-out of receiving promotional communications from us.

Data Security:

We are committed to ensuring the security of your personal information. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your information.

Cookies

We utilise cookies to collect information about visitor preferences and enhance website security. For instance, we automatically log out registered patients after a period of inactivity to maintain security.

Log Information

We may collect data such as IP addresses, ISPs, and browser types for analytical purposes, website administration, and demographic analysis.

Your Rights:

You have certain rights regarding your personal information, including the right to:

Access and review the information we hold about you
Correct any inaccuracies in your information.
Request the deletion of your information, subject to legal and contractual obligations.
Object to the processing of your information in certain circumstances.

Data Retention:

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date.

Click below to view our Consent and Refund Policies.

Consent & Refund Policy.

Contact Us:

You have certain rights regarding your personal information, including the right to:

Contact us about your data

For any question about your personal information, or to use any of your rights, contact Dr Muddassar Ahmed at info@premierprivategp.co.uk, call 01252 224 444, or write to us at 6 Tanners Yard, London Road, Bagshot GU19 5HD.

If you’re unhappy with how we’ve handled your information, you can complain to the ICO at ico.org.uk/make-a-complaint or on 0303 123 1113.