We want to know when something has gone wrong. Making a complaint will never affect the care you receive from us.
Or call 01252 224 444 and ask for the Practice Manager
01252 224 444 and ask for the Practice Manager
Complaints, Premier Private GP, 6 Tanners Yard, London Road, Bagshot GU19 5HD
You can complain on behalf of someone else with their consent, or if they can't complain themselves.
Please complain within 12 months of what happened, or within 12 months of you finding out about it. We can extend this if there's a good reason and we can still look into it properly.
We'll acknowledge your complaint within 3 working days.
We'll offer to talk it through with you: how we'll handle it, how long it should take, and what outcome you'd like.
We'll look into it and send you a full response within 10 working days. If we need longer, we'll keep you updated.
Our response will explain what we found, any mistakes we made, what we'll do to put things right, and an apology where one is due.
Complaints are handled by Dr Muddassar Ahmed, Registered Manager.
You can ask to meet the Registered Manager to talk it through further.
You can also share your experience with the Care Quality Commission (CQC) at cqc.org.uk/give-feedback-on-care. The CQC doesn't investigate individual complaints, but it uses feedback to inform its inspections.
We handle complaints in confidence and keep them separate from your medical records.
