At Premier Private GP you have the right to request deletion of your account and personal data held within our patient portal app. All verified requests are processed within 30 days — completely free of charge.
One email to privacy@premierprivategp.co.uk covers all the personal data we hold on you within the patient portal app.
Your account credentials, login records and access rights are permanently removed from all our systems.
Name, email address, phone number and all other personal contact information stored in the portal.
Settings, notification choices and any account-linked configurations you have set up in the app.
All personal data not subject to a legal retention obligation is permanently and irreversibly deleted.
We email confirmation once deletion is complete — no chasing required on your part.
There is no fee for submitting or processing a deletion request — this is your right under UK GDPR.
It takes just one email — we handle everything securely from there.
Email privacy@premierprivategp.co.uk from the address registered to your patient portal account.
Set the subject to "Account Deletion Request" so our privacy team identifies and routes it immediately.
Add your full name and date of birth so we can verify your identity before taking any action.
We process your request within 30 days and send email confirmation when done. Prefer to call? 01252 224 444.
Once your identity is verified and the request processed, most of your data is permanently gone. A small subset must be retained under UK law.
As a CQC-registered healthcare provider we are bound by UK law on medical record retention — here is what that means for you in practice.
All registered healthcare providers must retain certain medical records for a defined minimum period — a legal obligation, not a choice.
As a CQC-registered clinic, retention obligations apply to Premier Private GP regardless of patient account status.
Retained records are held in a secure, access-controlled environment — completely detached from the patient portal app.
Once your portal account is deleted, any retained records are no longer associated with an active patient profile.
As soon as the legally required retention period expires, all remaining records are permanently and irreversibly deleted.
Under UK GDPR you retain the right to access, correct or raise concerns about retained records at any time.
Email our privacy team or give us a call — we will handle your request securely and send you confirmation within 30 days. No charge, no hassle.
